Spike - AI Agents for healthcare

Streamline Your PT Clinic with Automation

Automate insurance verification and reduce admin workload with AI-powered agents.

Enhance patient scheduling efficiency and minimize errors.

Manage claim denials effortlessly and improve operational performance.

Experience 98% satisfaction rates with our cutting-edge solution.

Boost revenue by ensuring appointments are filled and managed efficiently.

Engage with our platform 25 times more effectively than traditional methods.

Designed for PT clinic owners and administrative staff.

Maximize efficiency and reduce costs with our innovative service.

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Eliminating manual admin work

Spike Voice AI agents that deliver insurance eligibility checks, coordinates care, schedules patients and maximizes revenue recovery for physical therapy clinics.

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98% Satisfaction

3M+ Teams

25x Engagement

100+ healthcare organizations hired Spike

BACK OFFICE

Meet Lucy. Your all-inclusive back office operations handled with a warm voice and zero coffee breaks.

Insurance Verification & Eligibility

Prior Authorization

Claim Denial Management & Appeals

Enters updated details into your EMR

“Hey there! I’m Lucy. I take care of your admin, paperwork and billing, so you can focus on healing.”

WATCH DEMO

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Voice-AI Care Coordination for each step of
the patient journey

Save Costs

Save Time

Reduce Errors

24/7

Verification call takes 15-20min per call and cost 30% of total admin time, resulting in $40K-80K+ cost per clinic annually.

Verify Insurance

Agents call to verify coverage and benefits before the first visit

Manage No Shows

Reduce no shows and cancellations by having agents fill last-minute openings

No shows and late cancellations cause 30% of PT unfilled appointments and lost $ revenues.

Overloaded admin and PT staff leave hundreds of inactive patients and new prospects untapped

Outbound Calls

Reactivate and upsell existing clients

Answer Inbound Calls

Agents call to verify coverage and benefits

Human-operated call centers are costly and need hiring and training

BACK OFFICE - VOICE AI AGENT

Insurance Verification & Eligibility

Pre-authorization and verification calls take 15–20 minutes each, consuming 30% of admin time and costing clinics $40K–$80K+ annually.

Data Capture

Collects policy and patient data from the EMR.

Real-time verification

Interface with insurance provider via a phone call to confirm policy and coverage.

Write to EMR

All changes sync in near-real-time with your EHR schedule.

BACK OFFICE - VOICE AI AGENT

Prior Authorization

Delays in prior authorizations can postpone care and overload staff with manual work, but automating tracking, follow-ups, and appeals reduces that burden.

High Accuracy

Extracting relevant patient and treatment information better than humans or portals

Real-Time Status Tracking

AI agent automates prior authorization voice calls to insurers, ensuring swift approvals

Denial Management & Resolution

Detects and flags rejected authorizations, guiding staff through quick resolutions.

BACK OFFICE - VOICE AI AGENT

Claim-denial management

Reduce manual workload and improve efficiency to handle time-consuming tasks across the revenue cycle.

Resolve denials before they impact revenue

Submit Clean Claims Quickly

Fix claim errors instantly and accurately

FRONT OFFICE - VOICE AI AGENT

Inbound Calls

Your Clinic's receptionist deployed at scale to take calls 24/7 and never miss a potential revenue.

FRONT OFFICE - VOICE AI AGENT

Scheduling & No Shows Management

Reduce missed appointments with automated reminders, rescheduling, and patient follow-ups to keep schedules full and revenue steady.

FRONT OFFICE - VOICE AI AGENT

Outbound Calls

Proactively reach out to past clients for reactivation, upselling packages, and promoting new services.

Streamline Your PT Clinic with Automation

Meet Lucy. Your all-inclusive back office operations handled with a warm voice and zero coffee breaks.